Privacy Policies

Introduction

Levo Technology Ltd, trading as Levo ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use the Levo website, app, and services.

What Data We Collect

• Identity data: name, email address, phone number
• Financial data: payment method details (processed and stored by our payment provider — never stored by Levo directly)
• Transaction data: cart requests, payment approvals, purchase history, currencies, exchange-rate snapshots, fee breakdowns, and the refund terms accepted with a payment
• Device data: device type, IP address, app usage data
• Communications: messages and notifications sent through the platform
• Virtual card data: card usage records, transaction identifiers, and approval metadata associated with virtual card issuances. Card numbers and payment credentials are processed and stored solely by our payment infrastructure provider and are never stored directly by Levo.

How We Use Your Data

• To provide and operate the Levo service
• To process payments and send transaction notifications
• To verify your identity and prevent fraud
• To improve our platform through aggregated analytics
• To send you product updates and marketing (with your consent)

Who We Share Your Data With

• Payment processors and card-issuing partners used for the relevant transaction
• Identity verification providers
• Google Analytics, where enabled and with your consent, receives website usage information and analytics cookie identifiers
• Law enforcement or regulators, when legally required
• Card-issuing and payment infrastructure providers for virtual card creation, transaction processing, reconciliation, refunds, and dispute management

Data Retention

We retain your personal data for as long as your account is active, or as required by law. You may request deletion of your data at any time by contacting privacy@withlevo.com.

Your Rights

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion (subject to legal obligations)
• Right to withdraw consent for marketing
• Right to lodge a complaint with the relevant data authority

Cookies

Where Google Analytics is enabled on this website, we ask for your permission before loading it or setting analytics cookies. You can accept or reject analytics without affecting access to the site, and change your choice using the Cookie preferences button. We remember your choice in this browser’s local storage for up to 180 days. If browser storage is unavailable, your choice applies only while this page is open. Website analytics cookies are set for up to 180 days; rejecting analytics removes this website’s analytics cookies and reloads the page.

Website analytics helps us understand page visits and use of the site. Google receives technical information associated with those visits and cookie identifiers. Our page-view events exclude form entries, URL query strings, and fragments. Advertising features are disabled in this integration. For more information, see how Google uses information from partner sites. Preferences on this website apply to this website; app settings are managed separately.

Contact

For any privacy-related queries, contact us at: support@withlevo.com